Roles and Responsibilities:
The roles and responsibilities of a rental attendant in 2023/2024 can vary depending on the specific industry or business they work for. However, here are some common duties and responsibilities associated with the position of a rental attendant:
- Greet customers and assist them with their rental needs.
- Provide excellent customer service by answering questions, offering advice, and addressing concerns or issues.
- Explain rental policies, terms, and conditions to customers.
Rental Equipment Management:
- Maintain and organize rental equipment inventory.
- Inspect equipment for damage and ensure it is in proper working condition.
- Perform routine maintenance and repairs on equipment as needed.
- Keep records of equipment rentals and returns.
- Process rental orders and contracts.
- Collect rental fees, deposits, and any additional charges.
- Verify customer identification and payment information.
- Provide receipts and ensure proper documentation of rentals.
Safety and Instruction:
- Provide safety instructions to customers on how to use the rented equipment.
- Ensure customers are aware of any safety guidelines or regulations.
- Demonstrate proper equipment operation if necessary.
Equipment Cleaning and Preparation:
- Clean and sanitize equipment between rentals.
- Ensure that equipment is in good working order before renting it out.
- Prepare equipment for rental by inspecting, fueling, and checking for any missing components.
- Maintain accurate records of all rental transactions, including customer information, equipment details, and rental durations.
- Prepare daily or weekly reports on rental activities.
- Handle customer inquiries and complaints professionally and efficiently.
- Resolve issues related to damaged or malfunctioning equipment.
- Ensure compliance with safety regulations and guidelines.
- Monitor and enforce safety practices and rules for customers using rental equipment.
Sales and Upselling:
- Promote additional services or accessories related to the rental equipment.
- Upsell customers on extended rental periods or equipment upgrades when appropriate.
- Assist with the loading and unloading of rental equipment for customers.
- May be responsible for delivering equipment to customers or coordinating logistics.
- Monitor and track inventory levels and reorder supplies or equipment as needed.
- Assist with periodic inventory audits.
- Keep detailed records of maintenance, repairs, and equipment condition.
- Prepare and maintain documentation related to customer agreements and equipment condition.
The specific duties and responsibilities of a rental attendant may vary depending on the industry they work in, such as car rentals, equipment rentals, outdoor sports rentals, and more. It’s important for rental attendants to be knowledgeable about the equipment they are renting and to provide exceptional customer service to ensure customer satisfaction and safety.
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• Responsible for ensuring that all information on Northsoft is accurate and entered correctly.
• Necessary to maintain a clean work environment.
• Must follow employee handbook and be punctual during shift.
Key professional qualifications:
- Self-motivation with good communication and teamwork skills.
- Ability to work in groups and independently.
- Able to comfortably lift 45 lbs (20.4 kg) continuously.
- Ability to communicate verbally clearly and concisely.
- Able to perform other physically demanding tasks as needed.
- Can work in all weather conditions. • Customer oriented.
- Ability to work in teams and individually in a fast-paced environment.
- Take pride in your work.
- Bilingualism is an asset
- Must be punctual and adhere to uniform work requirements.
- Obligation to participate in department pre-season training and company training.
- Needed to support other departments as needed as determined by operational requirements.
- Responsible for customer rental needs, ensuring their equipment is suitable and properly installed.
- Responsible for assembling helmets, boots, skis, snowboards and ski poles. Responsible for asking key
- questions about the customer’s skills and abilities to ensure appropriate adjustments are made to the equipment.