Position: Housekeeping Manager
Employment: Winter Seasonal position
Full Job description
The housekeeping manager Winter 2023/2024 at Big White Ski Resort, located near Kelowna, BC, Canada, promises to be an exciting season for both ski enthusiasts and visitors seeking a memorable winter getaway. As the resort gears up to welcome guests from around the world, the dedicated team of housekeeping manager at the Central Reservations department is working tirelessly to ensure that every guest experiences a comfortable and enjoyable stay.
With its stunning alpine scenery and abundant snowfall, Big White Ski Resort has long been a popular destination for winter sports enthusiasts. As the winter season arrives, the resort transforms into a bustling hub of activity. Skiers and snowboarders flock to the slopes to carve their way down the powdery trails, while families and friends gather in cozy lodges to relax and enjoy the winter wonderland.
Within this bustling environment, the housekeeping team at Central Reservations plays a vital role in ensuring the cleanliness and comfort of the resort’s accommodations. They are responsible for maintaining the high standards of cleanliness and hygiene throughout the various lodges, chalets, and vacation rentals available at Big White Ski Resort.
The housekeeping manager team diligently prepares each accommodation unit before the arrival of guests. They meticulously clean and sanitize every room, ensuring that all surfaces, linens, and amenities are spotless and ready for use. From vacuuming and dusting to changing bed linens and restocking toiletries, their attention to detail is unparalleled. The team also coordinates with maintenance staff to address any repairs or issues that may arise during the guests’ stay, promptly attending to their needs.
During the winter season, the housekeeping team faces unique challenges due to the influx of guests and the harsh weather conditions. Snow and ice are common occurrences, requiring extra effort to maintain cleanliness and prevent slips and falls. The team diligently clears snow from entryways, walkways, and parking lots, ensuring safe passage for both guests and staff.
Apart from their regular housekeeping duties, the team at Central Reservations also strives to create a warm and welcoming atmosphere for guests. They greet visitors with friendly smiles, provide information about resort amenities and activities, and are always ready to assist with any inquiries or special requests. Their commitment to exceptional customer service helps to enhance the overall experience for guests, making their stay at Big White Ski Resort truly memorable.
As winter progresses, the housekeeping manager team remains dedicated to upholding the highest standards of cleanliness and guest satisfaction. They continuously adapt to the evolving needs and challenges of the winter season, ensuring that every guest enjoys a comfortable, stress-free stay at Big White Ski Resort.
In the winter of 2023/2024, the housekeeping team at Central Reservations is an integral part of the Big White Ski Resort experience. Their hard work and attention to detail contribute to the resort’s reputation as a premier winter destination, where guests can create cherished memories against the backdrop of breathtaking natural beauty and exhilarating outdoor activities.
Big White Mission Statement:
While I couldn’t find the official mission statement of Big White Ski Resort, I can help you create a sample mission statement that aligns with the values and goals typically associated with a ski resort. Here’s a suggestion:
“Our mission at Big White Ski Resort is to provide a world-class winter destination that offers exceptional skiing and snowboarding experiences, unparalleled hospitality, and lasting memories for our guests. We are committed to maintaining the highest standards of service, safety, and sustainability, while promoting a sense of community and preserving the natural beauty of our mountain environment.
Through innovation, teamwork, and a passion for winter sports, we strive to create an inclusive and welcoming atmosphere that fosters enjoyment, adventure, and relaxation for all who visit our resort.”
Accommodations for Housekeeping Manager
At Big White Ski Resort, we are dedicated to providing a range of accommodations that cater to the diverse needs and preferences of our guests. Our mission is to create a comfortable and welcoming environment where visitors can relax, recharge, and make lasting memories.
We offer a variety of lodging options, including lodges, chalets, vacation rentals, and condominiums, each designed to provide a cozy and convenient home away from home. Whether you’re traveling solo, as a couple, or with a group, we have accommodations that can accommodate your party size and ensure a delightful stay.
Our accommodations are thoughtfully equipped with modern amenities to enhance your comfort and convenience. From well-appointed bedrooms and spacious living areas to fully equipped kitchens or kitchenettes, we strive to meet your needs and make your stay as enjoyable as possible. Many of our accommodations also feature stunning views of the surrounding alpine landscape, allowing you to immerse yourself in the natural beauty of the area.
Cleanliness and hygiene are of utmost importance to us. Our dedicated housekeeping team ensures that each accommodation is meticulously cleaned and sanitized before your arrival, ensuring a fresh and welcoming atmosphere. We take pride in maintaining high standards of cleanliness throughout your stay, with regular housekeeping services available to keep your accommodations tidy and comfortable.
In addition to comfortable accommodations, Big White Ski Resort offers a range of resort amenities and services to enhance your experience. These may include access to fitness centers, hot tubs, saunas, ski lockers, and on-site dining options, among others. We strive to create a convenient and enjoyable environment where you can relax, socialize, and make the most of your winter vacation.
At Big White Ski Resort, our commitment to exceptional guest experiences extends beyond the accommodations themselves. Our friendly and knowledgeable staff are always available to assist you, provide information about resort activities, and ensure that your needs are met during your stay. We aim to create a warm and welcoming atmosphere that leaves a positive and lasting impression on our guests.
In summary, our mission is to offer a range of comfortable and well-equipped accommodations that cater to the diverse needs of our guests. We strive to provide exceptional service, maintain high cleanliness standards, and create an environment where you can fully enjoy the beauty and excitement of Big White Ski Resort.
Details for the housekeeping manager:
Certainly! Here are some additional details about the accommodations at Big White Ski Resort:
- Lodges: The resort features several lodges that offer a range of room options, from standard hotel-style rooms to larger suites. Lodges often provide convenient access to resort amenities and services, such as restaurants, bars, and ski rental shops.
- Chalets: For those seeking a more private and spacious accommodation option, chalets are available. These standalone units typically feature multiple bedrooms, a living area, a fully equipped kitchen, and amenities such as fireplaces and private hot tubs. Chalets are ideal for families or groups of friends looking for a home-like atmosphere.
- Vacation Rentals: Big White Ski Resort offers a selection of vacation rentals, including townhouses and private homes. These properties provide a unique and personalized experience, often with additional amenities such as private garages, game rooms, and outdoor spaces. Vacation rentals are great for guests seeking more privacy and flexibility during their stay.
- Condominiums: Condominiums are another popular accommodation option at the resort. These units offer a range of sizes, from cozy studios to multi-bedroom apartments, and are equipped with full kitchens, living areas, and balconies or patios. Condominiums often provide convenient access to ski-in/ski-out locations or are located near the resort’s central areas.
- Amenities: Depending on the specific accommodation, guests may have access to a variety of amenities. These may include fitness centers, hot tubs, saunas, swimming pools, laundry facilities, ski lockers, and complimentary Wi-Fi. Some accommodations also offer on-site dining options or are located near restaurants and shops within the resort.
- Views: Many of the accommodations at Big White Ski Resort offer breathtaking views of the surrounding mountain landscapes, including snow-covered peaks and serene forests. These views can be enjoyed from private balconies, large windows, or outdoor seating areas, allowing guests to fully immerse themselves in the natural beauty of the area.
- Accessibility: Big White Ski Resort strives to ensure that its accommodations are accessible to guests with disabilities. Some units are equipped with accessibility features, such as ramps, wider doorways, and accessible bathrooms. It’s advisable to inquire about specific accessibility requirements when making a reservation.
Please note that the availability of specific amenities and features may vary depending on the chosen accommodation and the time of booking. It’s recommended to contact the resort directly or visit their official website for the most up-to-date and detailed information about accommodations at Big White Ski Resort.
When it comes to working in housekeeping at Big White Ski Resort, there are several applicable skills that are valuable in ensuring the smooth operation and excellent service to guests. Here are some skills that would be beneficial for housekeeping professionals at the resort:
- Cleaning and Sanitization: Strong cleaning skills are essential for maintaining high cleanliness standards in accommodations. This includes knowledge of proper cleaning techniques, effective use of cleaning products, and attention to detail to ensure all areas are thoroughly cleaned and sanitized.
- Time Management: Housekeeping professionals need to be able to manage their time efficiently to ensure timely turnover of rooms and accommodations. Being able to prioritize tasks, work efficiently, and meet deadlines is crucial for keeping up with the demands of a busy ski resort.
- Attention to Detail: Having a keen eye for detail is important in housekeeping to ensure that no areas are overlooked during the cleaning process. This includes noticing any stains, damages, or maintenance issues that need to be addressed and reporting them to the appropriate staff.
- Communication Skills: Good communication skills are essential for interacting with guests and collaborating with other team members. Clear and effective communication ensures that guest requests and preferences are understood and met, and that any issues or concerns are addressed promptly.
- Physical Stamina: Housekeeping can be physically demanding, requiring stamina and the ability to perform tasks that involve bending, lifting, and standing for extended periods. Having good physical fitness and strength is beneficial in meeting the physical demands of the job.
- Problem-Solving: Housekeeping professionals may encounter various challenges or unexpected situations while performing their duties. Being able to think critically and solve problems efficiently is valuable in addressing any issues that may arise, whether it’s coordinating repairs or finding alternative solutions.
- Customer Service: While primarily focused on maintaining cleanliness and order, housekeeping professionals also play a role in providing excellent customer service. Being friendly, approachable, and responsive to guest needs and inquiries contributes to a positive guest experience.
- Teamwork: Collaboration and teamwork are important in a fast-paced environment like Big White Ski Resort. Housekeeping professionals work closely with other staff members, including maintenance personnel and front desk staff, to ensure a seamless guest experience. Being a team player and having good interpersonal skills are essential.
These skills, combined with a strong work ethic and a commitment to providing exceptional service, are valuable assets for housekeeping professionals at Big White Ski Resort.